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SleepSolutions-SA.com - Terms and Conditions

These terms and conditions apply to the use of our website. Please read the terms in full before using this website. If you do not accept these terms, please do not use this site. The use of the website implies that you accept these terms.

You will be able to obtain the majority of this website without registering any details with us. [However, certain areas of this website will be available only if you have registered.]

Our agreement with accommodation establishments:

As a member you can upload an advertisement on our website about your establishment. To create an advertisement, you will be asked a variety of questions about the accommodation to be listed including, but not limited to, the location, capacity, size, availability of the accommodation and price and related rules and financial terms. In order to appear in advertisements via our website, all accommodation must have valid physical addresses. Your information will be made public through the website. You understand and agree that the listing or rankings of full listings in search results depend on a variety of factors including, but not limited to, guest preferences, ratings and / or ease of booking. Travelers can book your accommodation through the SleepSolutions-SA.com website, based on the information provided by your listing, and the guests' search parameters and preferences. You understand and agree that when a guest requests a reservation from your establishment, you may not request the guest to pay a higher price than advertised in your online listing with us. You acknowledge and agree that you are solely responsible for any and all listings you place on our website. Accordingly, you agree that you take responsibility for your online advertisement posted by you on our website. Please note that SleepSolutions-SA.com accepts no responsibility for an accommodation establishment’s compliance with any agreement with any third parties, applicable laws, rules and regulations. SleepSolutions-SA.com reserves the right to remove or disable access to any advertisement at any time without prior notice, including advertisements that SleepSolutions-SA.com considers at its sole discretion as offensive for any reason contrary to these terms and conditions and conditions, or otherwise harmful to the website.

Passwords and subscription details:

As a member at SleepSolutions-SA.com you are responsible for maintaining the confidentiality of your account and password that you entered when you registered on the site. By using the SleepSolutions-SA.com website you are responsible for all activities that appear on your account with your password. You hereby agree to keep all passwords required to log in to your SleepSolutions-SA.com profile. You will be legally bound by any act performed on this website by any person with access to your SleepSolutions-SA.com profile. This hereby indemnifies SleepSolutions-SA.com for any damage or liability of any kind resulting from unauthorized access to your profile.

Correctness of your information:

You hereby undertake to ensure that all information provided to SleepSolutions-SA.com is updated, including, but not limited to, your name and residential address. SleepSolutions-SA.com will not be liable for any damage, loss or liability of any kind whatsoever due to any misrepresentation by you. If you fail to keep your information active and up to date, we reserve the right to suspend or remove your listing from SleepSolutions-SA.com.


When you sign in, we ask you to upload photos of your establishment. We recommend uploading photos showing both the inside and the outside of your establishment. They do not have to be professional photos - photos with a smart phone will still give your guests a good impression of your establishment. You must always upload horizontal images because the view is much better. The photos uploaded here may be used for any other marketing on social media or any external marketing by SleepSolutions-SA.com.

Delivery Policy:

Subject to receipt of deposit, booking for accommodation will be processed within one hour of receipt thereof and confirmed by e-mail to you with a reservation ID.

Ownership and copyright:

Content, including text, graphics, button icons, audio and video clips, digital downloads, data, other material and software ("Content"), along with the collection, arrangement and composition of the content, is copyrighted by SleepSolutions-SA.com. The content may not be reproduced, sold, displayed, uploaded or distributed without the prior written permission of SleepSolutions-SA.com. Other products, company names, logos and trademarks on our site are the property of their respective owners and are only listed on our website for identification purposes.

Quotation errors:

Please note that if you quote a customer incorrectly and accept this quotation, you must respect and deliver the quotation.

Double reservations:

If an accommodation establishment accepts more than one booking for the same space of accommodation over the same period and at least one of these bookings is booked by SleepSolutions-SA.com, the residence contract will be in breach of the agreement with SleepSolutions-SA.com. In such a case, the accommodation establishment in terms of the contract between SleepSolutions-SA.com and the accommodation establishment is required to provide similar alternative accommodation to the client. The contract between SleepSolutions-SA.com and the accommodation establishment determines that the accommodation establishment concerned will be liable for a serious fine to prevent that your establishment to take double bookings. These penalties are to ensure that such breach of contract by accommodation establishments does not occur regularly.


You agree to pay a 12.5% ​​commission to SleepSolutions-SA.com on any bookings made by customers who are introduced by SleepSolutions-SA.com to your establishment. You agree not to try to contact customers, to avoid SleepSolutions-SA.com’s commission. Bookings taken privately are still in use and will be billed accordingly. In addition, such action on your part will be regarded as a serious breach of this agreement.

Cancellations and Refunds:

In case of a canceled booking, your own cancellation policy will apply. If you do not have your own policy, or such policy has not been given to any client, our standard policy will apply: 

Upon receipt of a customer's request to cancel the reservation, we will inform you and be entitled to claim this amount from you.

SleepSolutions-SA.com will then refund the amount (if any) to the customer within 3 (three) working days after we receive the amount from you.

The amount must be refunded in full to SleepSolutions-SA.com once requested. If you fail SleepSolutions-SA.com, you will be entitled to deduct the outstanding amount of any future money that is payable from SleepSolutions-SA.com.

If customers cancel due to illness or death in their immediate family, SleepSolutions-SA.com encourages you to make the full refund. If you make this policy applicable and repay any payments made in full, we will refund our commission for these reimbursements.

No-Show of clients:

SleepSolutions-SA.com cannot be held responsible if guests do not show. Due to the nature of the service, we simply facilitate the transaction between the customer and you and we therefore do not control whether they meet obligations to you. In this case you must take it up with the customer yourself. SleepSolutions-SA.com accepts no responsibility in this regard.

Our agreement with the traveler:

We sell a variety of travel related products from different service providers. Each supplier has its own terms and conditions that apply to your specific arrangements, in addition to our terms and conditions, and you must make sure that you understand them. Certain content found on our website is owned or licensed by us or our suppliers. Your use may be subject to further conditions. Our website, referred to throughout this agreement, is available at www.SleepSolutions-SA.com. SleepSolutions-SA.com acts as a booking agent for products and services not provided directly by us (e.g. hotel accommodation, B & B and similar accommodation products). We are not a co-supplier of such products and services. You will enter into a separate contract with such suppliers in connection with such products and services.

Deposits and payment:

Payment of a deposit allows us to hold a reservation and guarantee the price. Deposit payment must be made before your booking is made with accommodation establishment.

Accept payment options:

Payment can be made via Visa or MasterCard credit cards or by electronic payment (EFT).

Credit Card Acquisition and Security:

All SleepSolutions-SA.com Credit Card Transactions are obtained by Nedbank iVeri which is an approved pay gateway in South Africa. We do not store credit card details on our system. We simply send the credit card details to Nedbank iVeri who approve the transaction without storing it on our system. Visit https://www.nedbank.co.za for more information on this payment method. SleepSolutions-SA.com is not responsible for any loss, damage or liability of any kind whatsoever arising from payments and transactions made on this site.

Double reservations:

If an accommodation establishment accepts more than one booking for the same space of accommodation over the same period and at least one of these bookings is booked by SleepSolutions-SA.com, the residence contract will be in breach of the agreement with SleepSolutions-SA.com. In such a case, the accommodation establishment under the contract between SleepSolutions-SA.com and the accommodation company is required to provide suitable alternative accommodation. If the accommodation company does not deliver, SleepSolutions-SA.com will do it on their behalf, or you will fully refund you and take the matter further with accommodation establishment.

Bookings, Changes & Cancellations:

Upon submitting your bookings, you agree to SleepSolutions-SA.com to facilitate accommodation and travel bookings on your behalf, including payments with accommodation providers and other travel related providers. By making a reservation at SleepSolutions-SA.com, you agree with the applicable cancellation policy of SleepSolutions-SA.com and various service providers for services rendered and / or products offered by SleepSolutions-SA.com. In the unlikely event that SleepSolutions-SA.com will cancel your reservation, we will use all reasonable efforts to advise you as soon as possible. If we cannot fulfill your reservation, you will have the option to accept an alternative or cancel your reservation with full refund of all amounts paid. In cases where SleepSolutions-SA.com cannot offer an alternative, we retain

the right to cancel your reservation with a full refund. You may cancel or change your reservation, but you will charge the cancellation or changes made during the booking process. Cancellation policies between establishments are clearly indicated during the booking process. You agree to comply with these cancellation terms and conditions imposed on your stay and travel bookings.

If you do not show up for the first night of the reservation and intend to check in for the following nights of your reservation, you must change the reservation with the accommodation provider by no later than the date of the first night of the reservation to prevent cancellation of your reservation.

If you have a complaint:

If you experience a problem during your stay, you must immediately notify the relevant establishment (e.g. your hotel). If they cannot resolve the issue, please contact us immediately. If you do not contact us in time, we will not be able to investigate your complaint and try to correct any errors while you are still there.

General Terms of Use:

Disclaimer and Limitation of Liability:

SleepSolutions-SA.com has taken reasonable steps as far as possible regarding the accuracy and completeness of the content appearing on this website to ensure that the user does not suffer any loss or damage as a result of using this website.

Use of this website and online services is entirely at the user's risk. The user accepts full responsibility for the risk of damage and / or loss arising from the use of this website and the user's confidence in the information contained therein.

Under no circumstances will SleepSolutions-SA.com be liable for any damage, loss, direct or indirect, special, incidental or consequential, due to the use of the web site by the user and the online services or information contained on this website, or the user's inability to use this website or the online services, regardless of whether such damage or loss arises from a contract, or unlawful act or otherwise and regardless of whether SleepSolutions-SA.com has been specifically informed about the possibility of such loss or damage.

External links:

External links can be provided for your convenience, but they are out of control and we do not make any representations about their content. If you use or relate to external links, it is at your own risk. When you visit external links, you must take note of the relevant external website terms and conditions.

Availability of our Website:

We took all reasonable steps to ensure that this site is available 24 hours a day, 365 days a year. However, websites sometimes encounter a standstill due to a server and other technical issues. Therefore, we will not be liable if this site is not available at any time.

This site may temporarily not be available due to issues such as system failure, maintenance or recovery or for reasons beyond our control. Wherever possible, we will try to give our visitors advance warning of maintenance issues but will not be obliged to do so.